Identifying Crucial Conversations

Navigating Emotions in Conversation

Speaking Persuasively not Abrasively

How to Listen Actively

Creating a Safe Conversation Environment

Resolving Disagreements and Building Mutual Respect

Moving from Discussion to Action

Maintaining Progress and Managing Future Conversations

Crucial Conversations in Professional Settings

Building Stronger Relationships through Effective Communication

Crucial Conversations is a guide that gives tools for handling life's most difficult and important conversations. It advises on how to deal with high-stakes communications in a way that builds relationships and produces results.

Crucial Conversations: Tools for Talking When Stakes are High