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Who is the author of 'Delivering Happiness: A Path to Profits, Passion, and Purpose'?
What is the main focus of the book 'Delivering Happiness: A Path to Profits, Passion, and Purpose'?Business philosophyPersonal happinessCustomer satisfactionCooking recipesTravel guide
What company did Tony Hsieh lead that is often discussed in the book?
What did Hsieh believe would happen if he made staff happy?They would provide great customer serviceThey would ask for more holidaysThey would start their own businesses
What does Hsieh argue about profits and passion?They can coexistPassion often leads to bigger profitsProfits always trump passionPassion is irrelevant to business
Hsieh sold LinkExchange to Microsoft for how much?
What is the culture like at Zappos, according to Hsieh?Open and transparentCustomer-focusedSupportive and encouragingStressful and competitiveLargely independent
What is Tony Hsieh's approach to customer service, as described in the book?
Who did Hsieh believe should be the primary focus in a business, the customers or the employees?EmployeesCustomers
What is the key takeaway from 'Delivering Happiness: A Path to Profits, Passion, and Purpose'?Happiness and satisfaction are integral to business successBusiness should always be about profitsCustomers should be secondary to employees