Great conversations begin with genuine interest in the other person.

Listening effectively is as important as speaking effectively.

Empathetic language can help make the other person feel heard and understood.

Your body language speaks volumes about your attitude and interest.

The art of conversation isn't about showing off, it's about making the other person feel valued.

A strategic pause can do wonders; it can redirect, refocus or even reinvent a conversation.

Conversation skills can be nurtured and cultivated.

Avoiding negatives and focusing on positives can make conversations much more pleasant.

The way we respond to others tells them more about us than anything else we do.

Effective conversation helps to build trust and deepen relationships.

Conversationally Speaking: Tested New Ways to Increase Your Personal and Social Effectiveness