Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.Tony Hsieh
No matter what your past has been, you have a spotless future.Tony Hsieh
Without conscious and deliberate effort, Inertia always wins.Tony Hsieh
For individuals, character is destiny. For organizations, culture is destiny.Tony Hsieh
I made a list of the happiest periods in my life, and I realized that none of them involved money.Tony Hsieh
Money alone isn't enough to bring happiness . . . happiness is when you're actually truly ok with losing everything you have.Tony Hsieh
One of the great ironies of life is this: He or she who serves almost always benefits more than he or she who is served.Tony Hsieh
Chase the vision, not the money; the money will end up following you.Tony Hsieh
We must all learn not only to not fear failure, but to embrace it, to learn from it, and to grow in its wake.Tony Hsieh
Passion and determination are contagious. We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude.Tony Hsieh