EmpathyThe ability to genuinely understand and share the feelings of others.
Definitions:
The capacity to understand or feel what another person is experiencing from within their frame of reference.
AssertiveHaving or showing a confident and forceful personality.
Definitions:
Confident and direct in claiming one's rights or putting forward one's views.
Non-verbalCommunication without the use of spoken language.
Definitions:
Not involving or using words or speech.
IcebreakerA thing that serves to relieve inhibitions or tension between people, or start a conversation.
Definitions:
A thing that serves to relieve inhibitions or tension between people, or start a conversation.
RapportA close and harmonious relationship in which individuals or groups understand each other's feelings or ideas and communicate well.
Definitions:
A close and harmonious relationship in which individuals or groups understand each other's feelings or ideas and communicate well.