Negotiationthe process of discussing something in order to reach an agreement
Definitions:
A discussion aimed at reaching an agreement.
Empathythe ability to understand and share the feelings of another
Definitions:
The ability to understand and share the feelings of another.
RapportA close and harmonious relationship in which people understand each other's feelings or ideas
Definitions:
A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas.
Persuasionthe action or process of persuading someone or being persuaded
Definitions:
The action or process of persuading someone or of being persuaded to do or believe something.
Mirroringcopying the behavior or speech of someone
Definitions:
The practice of imitating the behavior or speech of someone.